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Elliott Jack Sansom Music (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website (www.elliottjacksansom.com), shop for sheet music, or interact with our services.
1. Who We Are
The data controller is Elliott Jack Sansom Music, based in the United Kingdom. For any questions about this Privacy Policy, you can contact us at info@elliottsansom.co.uk.
2. What Data We Collect
We collect the following types of personal data:
2.1 Information You Provide:
- Contact Information: Name, email address, phone number, postal address.
- Account Details: Login credentials and account preferences.
- Order Information: Purchase details and payment preferences.
- Communications: Feedback, messages, and customer support inquiries.
2.2 Information We Collect Automatically:
- Usage Data: IP address, browser type, operating system, and pages visited on our site.
- Cookies: Small files stored on your device to improve functionality (see Section 6).
2.3 Payment Information:
We use third-party payment processors (e.g., PayPal or Wix Payments) to process payments securely. These processors handle your payment details directly, and we do not store your full payment information.
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders.
- To manage your account and provide customer support.
- To send service updates, order confirmations, and marketing (with your consent).
- To analyse and improve our website and services.
- To comply with legal obligations or respond to lawful requests.
If you subscribe to our mailing list, we will use your email address to send newsletters, updates, and promotional materials. You can unsubscribe at any time by clicking the ‘unsubscribe’ link in our emails or contacting us at info@elliottsansom.co.uk
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Contractual necessity: To fulfil your orders or provide account access.
- Consent: For marketing communications, which you can opt out of anytime.
- Legal obligation: To comply with applicable laws.
- Legitimate interests: To improve our services and protect against fraud.
5. Sharing Your Data
We do not sell your personal data. We may share your data with:
- Service Providers: Such as payment processors and website hosting services.
- Legal Authorities: If required to comply with legal obligations.
- Third Parties: Only with your explicit consent or if necessary for a business transfer.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience. These include:
- Necessary Cookies: Essential for site functionality.
- Analytics Cookies: To understand user behaviour (e.g., Google Analytics).
- Functionality Cookies: To remember your preferences.
By continuing to use our website, you consent to the use of cookies unless you choose to disable them in your browser settings. You can manage cookies at any time through your browser.
7. Your Data Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data where applicable.
- Restriction: Limit how we process your data.
- Objection: Object to data processing for marketing or other legitimate interests.
- Data Portability: Request your data in a portable format.
You can exercise these rights by contacting us at info@elliottsansom.co.uk.
If you no longer wish to receive marketing emails, you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of our emails or by contacting us at info@elliottsansom.co.uk
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal and business obligations. For example:
- Order data: Retained for 7 years for tax and accounting purposes.
- Marketing data: Retained until you opt out or withdraw consent.
9. Data Transfers
Your personal data may be transferred to and processed outside the UK. In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
10. Security Measures
We use robust technical and organisational measures to protect your personal data. However, no system is entirely secure. If you suspect a data breach, please contact us immediately.
11. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children.
12. Updates to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with the updated “last updated” date. Please review it regularly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: info@elliottsansom.co.uk
Website: www.elliottjacksansom.com